Returns/Warranties & Terms and Conditions

 

Warranty on Products

Vices adheres to the guidelines set out by the Australian Competition and Consumer Commission (ACCC) for Refunds, Replacements, and Warranty Returns. Our warranty policy does not replace, but acts alongside, your statutory rights under the Australian Consumer Law. For more information please visit https://www.accc.gov.au/.

All sales are final. We do not offer refunds or returns for change of mind.

Our goods come with a warranty under the ACL. You are entitled to a replacement or refund for a major failure. What constitutes a major failure will vary depending on the product and circumstances. Vices does not perform repairs on faulty/damaged products.

The following exclusions apply to the warranty:

  • Consumables do not come with a warranty for safety reasons.
  • The warranty does not cover misuse, deliberate/accidental damage, or damages caused by wear and tear.
  • The warranty does not cover merchandise failure or damage caused due to improper use.
  • The warranty does not cover damage as a result of excessive force such as dropping.
  • The warranty does not cover damage as a result of usage outside of recommended usage conditions.
  • The warranty does not cover damage caused by improper use of water or other liquids.
  • The warranty does not cover damage caused by a failure to properly maintain or clean the product.
  • The warranty does not cover damage caused by user error.

If you believe that your product is damaged or faulty, contact us at ozvices@gmail.com and provide us with the following information:

  • Your Order Number.
  • A description of the damage/fault you are experiencing.
  • Photos or videos of the damage/fault.

We will review the information provided to us. If it is appropriate to initiate the warranty process, the following process will apply:

  • We will provide you with a prepaid postage label for you to return the damaged/faulty device to us. 
  • You will need to post the product back to us including all parts and accessories that came with the product.
  • We will then test and inspect the product to determine the cause of the issue. This process may take between 1 to 4 weeks depending on the product as we may need to liaise with the manufacturer of the product during our investigations.
  • We will then provide you with a response. If the product was damaged on arrival or has a manufacturers fault and is subject to the warranty, we will arrange for either a replacement, store credit or a refund on a case by case basis. 
  • If we are unable to identify a fault or the product has been damaged as a result of user error or is otherwise excluded from the warranty for the reasons mentioned above, we will return the product to you.

All decisions on warranty inspections are final. We will provide reasons for our decision and an explanation for our conclusions. 

By placing an order with Vices, you agree to the above Warranty and Return Policy conditions.

Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • We are strict on our policy of the minimum age for purchase being 18 years of age. By using our site you confirm that you are 18 years of age or older. This is enforced by Australian law.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced on this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
  • Vices takes full responsibility and liability for any transaction that occurs through our business and negates any responsibility on any of our merchant providers.